A little about us
Through game-based business trainings, we work across strategy, sales and customer experience, team dynamics and leadership.
What happens inside the process isn't always visible — but the results are.
A little about us
Through game-based business trainings, we work across strategy, sales and customer experience, team dynamics and leadership.
What happens inside the process isn't always visible — but the results are.
A Guide by Yana Fakhurdinova
“Beyond Everything You Know About Service” is an original book-course by Yana Fakhurdinova,
created for customer service experts, company leaders, service design professionals, and business trainers.
Inside, you will find 100+ pages of statistics, personal observations, practical examples, and actionable techniques — carefully brought together in one place.
Service Champion Mastermind Game
Every business is a system — not a set of separate functions
Like a human body, it works through interconnected processes where each element affects the whole.
A breakthrough game that reveals how your “business body” actually functions — and where it supports or breaks the customer journey.
Legs = Strength (Process Strength)
The foundation of the business. Strong processes shorten the customer journey and make it seamless.
Lungs = Speed (Responsiveness)
The ability to quickly diagnose and resolve issues before the customer “stumbles”.
Heart = Endurance (Emotional Resilience)
Emotional stability. The ability to handle complaints while maintaining empathy and a human approach.
Arms = Agility (Team Agility)
Alignment and coordination are essential to ensure a seamless experience across every stage of the customer journey.
Head = Power (Strength of Habits)
Unites the team around consistent actions that directly impact customer retention and revenue growth.
Every business is a system — not a set of separate functions
Like a human body, it works through interconnected processes where each element affects the whole.
A breakthrough game that reveals how your “business body” actually functions — and where it supports or breaks the customer journey.
Legs = Strength (Process Strength)
The foundation of the business. Strong processes shorten the customer journey and make it seamless.
Lungs = Speed (Responsiveness)
The ability to quickly diagnose and resolve issues before the customer “stumbles”.
Heart = Endurance (Emotional Resilience)
Emotional stability. The ability to handle complaints while maintaining empathy and a human approach.
Arms = Agility (Team Agility)
Alignment and coordination are essential to ensure a seamless experience across every stage of the customer journey.
Head = Power (Strength of Habits)
Unites the team around consistent actions that directly impact customer retention and revenue growth.
Contact Us
We'd love to hear from you! Whether you have questions, feedback, or need support, our team is here to help. Thank you for getting in touch!